Expected Outcome and Deliverables
- Pilots of European GenAI solutions in public administrations.
- Replication of piloted GenAI solutions across public administrations and Member States.
- GenAI4EU community of public administrations in Europe.
Objective
Generative Artificial Intelligence (GenAI) can play a transformative role in public administrations by automating routine tasks, enhancing personalized citizen-centric service delivery, and improving communication with citizens. It supports decision-making by analysing large datasets and simulating policy outcomes, while also helping in the drafting of legal texts. GenAI can also play a role in mitigating staff shortages and language barriers to access public services. Its implementation must take into account challenges related to privacy, robustness, sustainability, explainability, bias and transparency, while mitigating cybersecurity risks and ensuring human oversight in critical decisions complying with the AI Act
The objective of the call is to accelerate the adoption of GenAI in public administrations by supporting three to four pilot projects. Each pilot project will comprise one or more use cases where European GenAI solutions are developed and applied in the public administrations of the involved countries.
The pilot projects will focus on using European GenAI solutions to drive innovation, improve public services, and enhance citizen experiences, including through:
- supporting decision making in areas such as sustainable urban planning,
